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Payroll Services

Frequently Asked Questions

Q: My current supplier needs the payroll information 10 days before pay day, anything could happen in this time and we are always on the back foot!

A: The technology developed by CPS (Legislator™) is so advanced we are able to process your payroll at payday minus three days. Once you have accepted the changes we can process your payroll in just two hours.

Q: I need my reports straight away, sometimes this is out of hours, how do I do this?

A: Unlike other outsourced service providers, our powerful web based systems provide you with automated reports whenever you want them. You can access your reports 24/7. They run instantly and appear in your inbox. What’s more you can specify the format, either pdf or Excel®, and have reports despatched to as many recipients as you like.

Q: How many draft runs can we have in a pay run?

A: You can run as many drafts as you need. No other solution provides unlimited draft runs like CPS.

Q: I would like to provide online payslips is this possible?

A: Online payslips are available with all our payroll solutions. We also provide online P60s at the end of the tax year.

Q: What accreditations do you have?

A: Corporate Payroll Solutions is ISO 9001:2015 certified, a member of BASDA, a BACS approved bureau and fully GDPR compliant.

Q: My biggest problem is the mistakes made by people in my department. How do I know that outsourcing won’t cause me more problems?

A: The advanced CPS technology imports information from your existing systems seamlessly into ours, eliminating the need for human intervention and possible error.

Q: Will I still need someone in-house with payroll expertise?

A: With our fully managed payroll service you do not need to keep a payroll professional in your organisation. Simply appoint a member of staff who knows your business to be our point of contact.

Q: Will I have a dedicated contact and where are they based?

A: CPS will appoint a dedicated manager and a secondary contact for back up purposes. Every aspect of our service delivery is based in the UK with our support staff based at our offices in Berkhamsted, Hertfordshire.

Q: Are there any hidden charges outside the price per payslip?

A: No, the price per payslip includes all your reporting, legislation changes, and software upgrades.

Q: What is your security and disaster recovery plan?

A: Our resilient hosting platform is located within the Powergate hosting facility (Telecity Groups flagship UK data centre) with backup and disaster recovery from our independent backup site (UK Grid) located in Manchester.

Q: What is a managed payroll service?

A: A managed payroll service involves entrusting the entirety of your payroll responsibilities to a specialised provider.

From computing employee wages to deducting taxes and disbursing payments, this comprehensive service ensures that all payroll-related tasks are expertly handled on your behalf, allowing you to focus on core business operations.

Q: What is Included in your Payroll Service?

A: Our payroll service includes a wide range of essential tasks to streamline your payroll processes.

This includes meticulous calculation of employee wages, management of tax deductions, efficient administration of employee benefits, generation of detailed payroll reports, and adherence to regulatory compliance standards.

Q: What are the benefits of outsourcing my payroll service?

A: Outsourcing your payroll service offers numerous advantages, including:

  • Significant cost savings by eliminating the need for in-house payroll staff and systems
  • Enhanced time efficiency through streamlined processes
  • Heightened accuracy in payroll calculations and tax filings
  • Access to expert knowledge and support
  • Reduced risks of non-compliance with ever-changing regulations
  • Increased focus on strategic business initiatives

Q: How much will payroll outsourcing cost me?

A: The cost of payroll outsourcing varies based on the size and complexity of your business, as well as the specific services included in your customised package.

Our pricing is transparent and tailored to your unique needs, ensuring that you receive optimal value for your investment. Contact us for a personalised quote that aligns with your requirements.

Q: I am about to employ people for the first time. What do I need to do?

A: When embarking on the journey of employing individuals for the first time, there are several crucial steps to take:

  1. Register as an employer with HM Revenue & Customs (HMRC)
  2. Establish a robust payroll system
  3. Gather essential employee information
  4. Diligently adhere to relevant employment laws and regulations
  5. Ensure compliance and mitigate risks

Q: What information must I have from a new employee before I pay them?

A: Before issuing payment to a new employee, it is crucial to gather comprehensive information to facilitate accurate payroll processing. This is what you’ll need: 

  • Full name
  • Current address
  • Date of birth
  • National Insurance number
  • Banking details for direct deposits
  • Tax code

Q: What do I do if my employee has not got a National Insurance number?

A: In the event that an employee does not have a National Insurance number, it is essential to advise them to promptly apply for one through the appropriate channels. 

Meanwhile, you can still initiate payment to the employee, albeit with the temporary withholding of emergency tax until their National Insurance number is obtained.

Q: If I am a company director or secretary do I still need to register as an employer?

A: Yes, regardless of your role as a company director or secretary, you are required to register as an employer if you intend to hire employees and operate a payroll system. 

Compliance with this regulatory mandate is essential to ensure adherence to employment laws and regulations.

Q: How quickly can my company’s payroll be processed using your payroll service?

A: The processing time for your company’s payroll depends on various factors, including the complexity of your payroll and the specific services requested. 

Rest assured, our experienced team is dedicated to ensuring swift and accurate processing, with a commitment to delivering timely payments to your employees.

Q: What happens if we want to change something after the payroll has been run?

A: In the event that adjustments are required after the payroll has been processed, our flexible approach allows for prompt accommodations. 

Simply reach out to our knowledgeable payroll team, and we will swiftly address any necessary changes to ensure accuracy and compliance with your payroll requirements.

Q: Can You Guarantee Reliability and Security?

A: Yes, we prioritise both reliability and security in our payroll service. 

With over 20 years of industry experience, our dedicated team is committed to delivering accurate and timely payroll processing while adhering to stringent security protocols to safeguard your sensitive payroll data. 

Our track record of reliability and commitment to data security provides you with peace of mind, knowing that your payroll needs are in trusted hands.