Frequently Asked Questions
Q: My current supplier needs the payroll information 10 days before pay day, anything could happen in this time and we are always on the back foot!
A: The technology developed by CPS (Legislator™) is so advanced we are able to process your payroll at payday minus three days. Once you have accepted the changes we can process your payroll in just two hours.
Q: I need my reports straight away, sometimes this is out of hours, how do I do this?
A: Unlike other outsourced service providers, our powerful web based systems provide you with automated reports whenever you want them. You can access your reports 24/7. They run instantly and appear in your inbox. What’s more you can specify the format, either pdf or Excel®, and have reports despatched to as many recipients as you like.
Q: How many draft runs can we have in a pay run?
A: You can run as many drafts as you need. No other solution provides unlimited draft runs like CPS.
Q: I would like to provide online payslips is this possible?
A: Online payslips are available with all our payroll solutions. We also provide online P60s at the end of the tax year.
Q: What accreditations do you have?
A: Corporate Payroll Solutions is ISO 9001:2015 certified, a member of BASDA, a BACS approved bureau and fully GDPR compliant.
Q: My biggest problem is the mistakes made by people in my department. How do I know that outsourcing won’t cause me more problems?
A: The advanced CPS technology imports information from your existing systems seamlessly into ours, eliminating the need for human intervention and possible error.
Q: Will I still need someone in-house with payroll expertise?
A: With our fully managed payroll service you do not need to keep a payroll professional in your organisation. Simply appoint a member of staff who knows your business to be our point of contact.
Q: Will I have a dedicated contact and where are they based?
A: CPS will appoint a dedicated manager and a secondary contact for back up purposes. Every aspect of our service delivery is based in the UK with our support staff based at our offices in Berkhamsted, Hertfordshire.
Q: Are there any hidden charges outside the price per payslip?
A: No, the price per payslip includes all your reporting, legislation changes, and software upgrades.
Q: What is your security and disaster recovery plan?
A: Our resilient hosting platform is located within the Powergate hosting facility (Telecity Groups flagship UK data centre) with backup and disaster recovery from our independent backup site (UK Grid) located in Manchester.